Order
Status:
Check the status of an existing order via
email orders@faucetdepot.com.
Sales Department:
Contact our sales department to inquire
about pricing or availability of the products we sell via email sales@faucetdepot.com.
Product Support:
Contact product support if you need technical
assistance with a product you have purchased from us. They can be reached
via email productsupport@faucetdepot.com.
Safe Shopping Guarantee:
The Faucet Depot guarantees that every online
transaction you make will be 100% safe. The Faucet Depot uses SSL to
secure customer credit card transactions. The Faucet Depot has been
issued a 128 Bit secure certificate from Thawte. This means you pay
nothing if unauthorized charges are made to your credit card as a result
of shopping at our online store. Under the Fair Credit Billing
Act, your bank cannot hold you liable for more than $50.00 of fraudulent
charges. If your bank does hold you liable for any of this $50.00,
We will cover the entire liability for you, up to the full $50.00.
We will only cover this liability if the unauthorized use of your credit
card resulted through no fault of your own from purchases made while
using the secure server. In the event of unauthorized use of your credit
card, you must notify your credit card provider in accordance with
its reporting rules and procedures.
Transactional
Information:
We
make every effort to ensure that your purchase experience at The
Faucet Depot is secure. We use state-of-the-art data encryption technology
to protect against loss, misuse or alteration of your user information.
Secure Socket Layers (SSLs) encrypt the information sent between
your computer and our database. In addition, we use Internet fraud
screening to protect credit card transactions.
The
Faucet Depot switches to secure pages whenever credit card or personal
information is required when submitting an order. To be sure you're
browsing secure pages, check your Web browser's status bar (located
at the bottom of the window) for the closed padlock icon. This icon
appears in the latest versions of Internet Explorer and Netscape
Navigator to tell you that you are viewing a secure web page. Also,
all browsers display an "s" after the "http" (https://…)
in the Web site address to indicate that you're in a secure environment.
We
also protect your purchase by preventing the shipment of merchandise
to a fraudulent address. All billing addresses are verified electronically
and all alternate shipping addresses are verified manually. Any customer
shipping to an address that differs from the billing address must
put this alternate address on file with his or her credit card company.
We then call the credit card issuer to verify that the customer has
indeed put the information on file.
Pricing
and Availability:
The Faucet Depot
makes every effort to get your order to you as soon as possible. In-stock
items are generally shipped within 24 to 48 hours. We notify customers of
backorders and out of stock items via email. Customers are notified
of any order issues within one business day. Items shipped by FedEx
Ground may take longer, depending on your location. Special and Custom
orders
may also take longer to process. Ask our Customer Service Representatives
for shipping details when you place your order. Prices for each product
are listed on the site.
Shipping
Rates and Policies:
The Faucet Depot ships
most places in the economic free world. Our SHIPPING
RATE TABLE displays detailed costs of shipping an order.
The Faucet Depot typically uses FedEx for shipping products. Ground,
2nd Day, and Next Day service
is available. Larger palletized orders are shipped via freight. Ground
delivery typically takes 3-6 business days from the time it leaves
our warehouse depending on your location. We're sorry, but shipments
cannot be made to P.O. Boxes.
Payment
Methods:
The Faucet Depot accepts
Visa, Mastcard, Discover, and American Express as methods of payment.
Orders can be placed online or by phone at 1-888-FAUCET9.
California residents pay applicable sales tax.
Navigational
Information:
The Faucet Depot logs
IP/Host information and uses that information to track which pages
our customers visit. The information is used solely for internal
purposes to understand our site and business. The Faucet Depot does
not share this information, period.
To contact our customer
care department:
The Faucet Depot
7142 E. Slauson Avenue
Commerce, CA 90040
Phone: 888-328-2389
Fax: 323-215-4096
Email: customercare@faucetdepot.com
|
